To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. Learn more.
When does the transport company GLS delivers?
The moment your order leaves us through GLS, an email will be sent with the message that the shipment has left. You can also access this link by logging into your account.
Normally it will be presented to you within 2 working days (3 working days if abroad). Click here to know exactly what the GLS status means.
In the email you receive from GLS, you can choose the following options before shipping your order thanks to the FlexDelivery system (not always applicable abroad):
• Delivery to the same address on a specific date
• Delivery to a new address
• Delivery in a GLS Parcel Shop or GLS depot where you can pick up your order. Discover the possibilities here
• Drop off at a specific location without signature (in the absence of the consignee, e.g. under the carport)
You can submit your change here.
Still have questions for us?
You can reach our customer service via +32 (0)59 42 00 40 or via e-mail. This can be done every working day from 8h-12h and 12h30-17h30.