General info

General info - FAQs

  1. Can I get some more information on the Single Use Plastics (SUP) legislation?
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  2. What are your opening hours?

    Our opening hours are as follows:

    Monday - Thursday: 08:00 - 12:00 & 12:30 - 17:30 (pick-ups & inspiration center visits until 17:00)
    Friday: 08:00 - 12:00 & 12:30 - 17:00

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  3. I would like advice from a packaging coach. How do I make a request?

    Our packaging coach will be happy to help you analyse your packaging and see where we can make improvements.
    By taking a thorough look at your current packaging you can save a lot of time and money. Less packaging also means less impact on our environment.

    We are happy to help you by phone, chat or in our inspiration center in Gistel. Or we can come to your company.

    Please contact us at:

    ePacking
    Konijnenboslaan 21
    8470 Gistel
    Belgium

    Tel: +32 (0)59 50 90 59
    info@ePacking.com

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  4. My question is not listed here. What now?

    Haven't you found the answer to your question?

    No problem! Ask your question by email to our customer service or through our chat or call us during opening hours on +32 (0)59 50 90 59.
    We are happy to answer all your questions!

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  5. Can I also order from you as a private person?

    We mainly deliver to companies but also as a private person you are very welcome at ePacking.

    Please note that our prices are exclusive of VAT (21%).
    We always ask for a prepayment if you do not have a VAT number.

     

     

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  6. Is the Fost Plus surcharge already included in the price?

    Yes, no surcharge is added. The Fost Plus contribution for service packaging is already included in our prices. So you immediately get a clear idea of the price! 

    https://www.fostplus.be/nl/sorteren-recycleren/sorteerhulp/het-groene-punt

    Fost Plus is responsible for promoting, coordinating and financing the selective collecting, sorting and recycling of household packaging waste in Belgium. The organisation Fost Plus is responsible for the collection and recycling of household packaging waste in Belgium. 

    Service packaging is applied at the point of sale, usually at the time of purchase. Typical examples include bread bags, wrapping paper, pizza boxes, containers for processed meats, shopping bags and disposable cups. The Fost Plus contribution for service packaging is determined according to the type, material and weight of the packaging.

    We take care of the Fost Plus declaration so that you don't have to worry about it.
    Our company is a member of Fost Plus, and pays a contribution towards the selective collection, sorting and recycling of household  packaging, depending on the quantity and the type of packaging.

    https://www.fostplus.be/nl/sorteren-recycleren/sorteerhulp/het-groene-punt

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  7. Can I receive samples?

    We can indeed send a sample of most articles. We do not charge for the samples themselves. However, we are forced to charge you a processing and transport cost of €9.5  for Belgium and €12.5 for the Netherlands and Luxembourg (excl. VAT). If you place an order with us at a later date, this cost will be deducted in full.

    How do I request samples?

    You can send a request to info@ePacking.com mentioning the article of which you would like to receive a sample.

    We will send some models free of charge with a maximum of 15 different products.
    Would you like to receive more different items? Feel free to contact us!

    Collecting samples takes some time. Of course we will try to collect them for you as soon as possible.
    Please allow up to 5 working days before receiving the samples.

    You can also come to our inspiration center where you can see and feel our products. You will also get personal advice from our packaging coach and we have delicious coffee!

    For more info: click here.

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  8. Can I print my own text and/or logo on packaging?

    This is certainly possible. We have a very wide range of customizable packaging.

    You can always send a request to info@packaging.com

    Please mention the following information:

    • the article that you wish to print 
    • the type of printing (number of colours, sides, logo)
    • the desired material 
    • the desired quantity
    • your details

    We will contact you with an suitable proposal.
    Please be sure to take a certain delivery time into account for printing & personalizations.
    Usually we require a minimum order quantity.

    If you want to print food packaging, the printed side may never come into contact with food because it is not suitable for food

    We will gladly advise you on your best options!

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  9. Are the bamboo products safe?

    Our bamboo products that are intended to come into contact with foodstuffs are made only from bamboo. They do not contain melamine or any other plastic and can therefore be used in complete safety.

     

       

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