Bio Pack do everything to process and deliver your order as desired. If you are not satisfied with a
product, we are happy to help you further.
When can I return a product?
When you receive the order, do you notice that you have ordered the wrong product (s)? Have you opened the box but is the inner packaging still unopened? Yes, you can return this product.
If you have also opened the inner packaging and you are going to test the food packaging effectively, the box is "used" and we reserve the right to refuse the products for return. Because some of our products come into contact with food, we cannot guarantee the hygiene of opened packaging. You will therefore not be reimbursed for the product.
The goods must be delivered to us in good condition, complete, unopened and in the original packaging.
Items in promotion or items ordered specially for you will not be accepted as returns. We cannot take back products that bear your own name or logo. These are made specially for you and are not included in our return options. If there is a complaint about a printed item, we ask you to contact us.
Complaints must reach us within 14 days after delivery of the goods and before use or putting them into use.
Would you like to know in advance what a product looks like?
Then order a sample via our sample request. You can then test the product before actually ordering it.
We offer you 14 calendar days the right of return of our products, so you can send them back to us within those 14 days if you are not satisfied. This is a service to you because we, as a B2B supplier, are not legally obliged to accept returns.
The cancellation period expires 14 calendar days after the day on which you or a third party designated by you and who is not the transporter, acquires physical possession of the goods.
Within the period, the return must be reported to our customer. We request that you complete the return form and send it to: